Leaders in Securing & Maintaining Property

Privacy & Cookie Policy

Veritas Property Management Ltd; Registered office; Cowage Farm Business Centre, Foxley SN16 0JH; Reg. No:5364776

We are committed to safeguarding your privacy.  This notice sets out how we will process or use your personal information either collected by us from you that we have a legitimate interest for using or passed on to us from an entity with a lawful basis for possessing the information.

Veritas Property Management Ltd is a “Data Controller” and a “Data Processor” which means we are responsible for deciding how we hold, and use, personal information about you. Also processing information given to us by third parties that you have a contract with to carry out work on their behalf. We are required under current legislation to notify of you of the information and our responsibilities contained in this privacy notice.


What Information do we collect?

We hold this information to comply with statutory obligations and to pursue our legitimate interests for the purposes set out below

Personal contact information (such as name, address, phone number email) passed on by your landlord or letting agent to enable us or our contractors to contact you to do repair and maintenance work to your residence as required by your Landlord or letting agent.


How do we use your personal data?

We may use your personal data to:

Comply with our statutory and Regulatory obligations
Contact you to do repair and maintenance work to your residence as required by your Landlord or letting agent
If we have to use your personal data for any unrelated purpose we will notify you and explain the legal basis under the GPDR that has allowed us to do that.


Disclosing your personal data

We will limit access to your personal data to only those with a legitimate interest. i.e. staff dealing with your particular requirement, Contractors or site technicians aware of their responsibilities about possession of this information and will only process

your personal information on our instructions, under the Data Protection Act 1998 (DPA)and General Data Protection Regulation (GDPR).

We are under a duty to disclose or share your personal details to comply with any legal obligation or requirement.


Where we store your personal data

We will store all your personal data on a secure server within the European Economic area.


How long will we keep your personal data for?

We only keep your personal data for as long is necessary to fulfil the purpose it was collected. for this includes any legal, accounting or reporting requirements.

We determine the correct length of time to keep your personal data by considering the amount, nature and sensitivity and the potential risk of harm through unauthorised use or disclosure of the information we hold, and the purpose for which it was processed. We also assess whether we can achieve those purposes through other means and any applicable legal requirements.


How secure is your data?

Your data will be held on a secure server, using encrypted software which is password protected; to only allow access by trained staff, who need to know your details, to enable them to carry out the minimum necessary processing.


Cookie Policy

We use Google Analytics software (Universal Analytics) to collect information about how you use the Veritas Property Management website . We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site searches.

Google Analytics stores information about:

The pages you visit on Veritas Property Management website
How long you spend on each Veritas Property Management website page
How you got to the site
What you click on while you’re visiting the site

We do not collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.

We do not allow Google to use or share our analytics data.


How can I access the information we hold on you?

You can contact our compliance team on 0845 1234357 or write to the Compliance team at the above address, or email myles.atkins@veritas-uk.com.  You have the right to check, amend, or have the information held on you removed, unless there is a legitimate reason for us not to do so.